Scheduling
Note
Major changes were made to the appointment system in November 2024. Expect technical issues and re-enter information as needed.
Click here to access the US Citizen Service Portal.
The US Embassy requires you to open an account on their online portal in order to access their services, such as booking appointments.
If you do not yet have an account, register and create a new profile, here.
Tips
–One’s username may not be an email address.
–When registering an email address, one will need to verify the email by clicking “verify” and then entering the code that was sent to their email.
–One will need to choose three security questions, which they will be asked when logging in. Save the answers, including the spelling originally provided.
–Enter your birthdate in MM/DD/YYYY format.
Once one already has an account, log in to schedule an appointment.
Choose Israel from the drop down list (page 2 of list) and enter any additional required details.
Select the option of booking an appointment. Enter the applicant’s details if required.
Choose the appointment location (Jerusalem or Tel Aviv) and service required.
As of October 1, 2025, Israel Post will resume delivering documents on behalf of the U.S. Embassy. Click here to arrange and pay for a pre-paid postage label from the Doar. Print this out and bring to your appointment, or send along with your mail-in application.
Click on “select date”, choose a date and time from the calendar and submit. An email confirmation will be sent to the email provided.
Tip
Confirmation of the appointment as well as confirmation of payment for document delivery (prepaid postage label) must be presented at the appointment.
With the new online system, it is also possible to cancel or reschedule one’s appointment.
Canceling
An appointment can be canceled by logging in to one’s account, selecting the appointment(s) and then choosing “cancel”. If one cannot attend their appointment they must cancel in advance. Failure to show up may result in being denied future appointments.
Rescheduling
One can also reschedule an appointment by logging into one’s account, selecting the appointment, choosing “reschedule” and then selecting a new date and time from the calendar.
Delivery and Tracking
To track your package, please visit https://doar.israelpost.co.il/deliverytracking or call 076-8870580/81.
