Yaakov, whose family was undergoing a medical crisis, contacted a referral organization and was given the name of a certain expert doctor whom he was told he must see. But this doctor, being the top in his field, was unreachable. Yaakov couldn’t figure out how he was supposed to get an appointment with him.
So he called Chaim V’Chessed. Using their medical connections, the Chaim V’Chessed team successfully secured the appointment.