Complaining About an Illegitimate Phone Bill
To file your complaint/dispute the charges, send a detailed letter in writing to the cell phone service provider with a specific subject line.
- Golan email: gtpniyot@golantelecom.co.il
- HOT Mobile email: BMP035@hotmobile.co.il or fax: 077-333-5000
- Cellcom email: cellcom_pniyot@cellcom.co.il or fax: 09-860-7921
- Pelephone email: contact@pelephone.co.il or fax: 03-5728045
- Bezeq email: ca-2@bezeq.co.il or fax: 1-800-222-110
- Netvision email: pniot-tzibur@013netvision.co.il or fax: 03-725-5858
If they do not have a satisfactory response for you, you can then bring the matter to the attention of Misrad HaTikshoret (Ministry of Communications) and file a complaint about the company.
Email: pnyot@moc.gov.il
Fax: 03-519-8106
If you do not hear back from Misrad Hatikshoret within 30 days, or if their answer is not satisfactory, you can turn to the State Comptroller’s Office (מבקר המדינה)
Email: ombudsman@mevaker.gov.il
Fax: 02-666-5204
